Privacy Policy

Last Updated: March 4, 2024

ThreadLab (referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website located at threadlab.com.au (the “Site”) and use our services.

  1. Information We Collect:

a. Personal Information:

  • When you visit our Site or interact with our services, we may collect personal information such as your name, email address, mailing address, phone number, and payment information.

b. Usage Data:

  • We may also collect information about how you access and use our Site. This may include your IP address, browser type, operating system, referral URLs, browsing behavior, and other similar data.
  1. Use of Information:

a. We use the information we collect to:

  • Provide and maintain our services.
  • Process and fulfill orders.
  • Communicate with you, including responding to inquiries and providing customer support.
  • Send you promotional and marketing communications, if you have opted in to receive them.
  • Monitor and analyze trends, usage, and activities in connection with our services.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities.

b. We may use cookies and similar tracking technologies to collect and track information about your use of our Site and services.

  1. Sharing of Information:

a. We may share your personal information with:

  • Third-party service providers who assist us in providing and maintaining our services.
  • Payment processors to facilitate transactions.
  • Legal and regulatory authorities if required by law or to protect our rights or the rights of others.

b. We may also share aggregated and anonymized information that does not identify any individual for marketing, advertising, research, or other purposes.

  1. Data Retention:

a. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  1. Security:

a. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  1. Your Rights:

a. You have the right to access, correct, update, or delete your personal information. You may also object to or restrict the processing of your personal information.

b. If you wish to exercise any of these rights, please contact us using the contact information provided below.

  1. Changes to this Privacy Policy:

a. We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Site.

  1. Contact Us:

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

ThreadLab 25 Hoddle Street, Richmond VIC 3121 Email: [email protected]

By using our Site or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.